We offer two types of gift cards: one for our online store and one for our cafes. If you can't redeem your gift card online, you may have received a cafe gift card. 

It's easy to remedy, just reach out to us at support@bluebottlecoffee.com with the 16-digit code on the back and let us know the email/login used on your account. If you don't have one yet, you can create an account with us here.