Illustrated Airplane

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FAQ

FAQ

When will my coffee ship?


For all coffee orders, our goal is to have your coffee passed into the hands of the shipper within 48 hours of its roast date.


Webshop Coffee Orders

Many coffees we offer have a limited set of days during the week on which they roast. 

Those item’s product pages will indicate either

  • the next day that particular coffee will ship
  • or an estimated number of days past ordering that the item will ship

Otherwise, for those coffees with a M-F roast schedule, you can expect orders placed via our online shop will roast:

  • the next day if ordered by 1:30 PM PST
  • two days later if ordered after 1:30 PM PST
  • the forthcoming Monday if ordered between 1:30 PM PST Thursday and 1:30 PM PST Sunday

Subscription Coffee Orders

The roast date for your current or upcoming subscription order can be seen by heading to the Subscriptions section of your account dashboard.

A newly created or resumed subscription's order follows roughly the same schedule as above, and so will roast either the day after creation or resumption, or on the next available roast day after that.

Please Note: Our shipping partners are seeing unprecedented volumes, and due to this we cannot guarantee shipping timelines from third party shipping partners USPS or FedEx. The shipping dates provided are estimates based on best efforts by the shipper and packages may arrive later due to logistical delays. Please reach out to us with any questions. If this is a time sensitive order, we recommend pursuing local options if possible.

Last Updated May. 5, 2022