Modifying settings on a currently active subscription is easy. 

You can change the amount and type of coffee, as well as the timing of shipments, all at your Subscription Dashboard.

OPTIONS AVAILABLE

• Changing the amount per shipment
• Changing the frequency of shipments
• Changing the Coffee Type
• Changing the roast date
• Skipping a Shipment
• Pausing your subscription

MODIFYING THE AMOUNT OF COFFEE, SHIPPING FREQUENCY, COFFEE TYPE, OR ROAST DATE

1. Click on “Update” next to the subscription option you’d like to change
2. Choose a new option
3. Click ”Confirm” once you’ve selected your choice

And you're set!

SKIPPING A SHIPMENT

Skipping a shipment on your subscription cancels the very next scheduled order, while preserving your chosen cadence, leaving the subsequent order date in place.

There are a couple ways to access the “Skip Next Shipment” feature

Via the “Pause” function in your subscription dashboard

1. Click “Pause Subscription”
2. Select “Skip Next Shipment”

Done!

Via the “Manage Your Next Shipment” link

We present this link both at the top of the front page of our site, as well as send it via the “It’s Time to Customize Your Coffee Order” email, around 24 hours before a subscription order is placed

1. Click on the “Manage Your Next Shipment” link via the site or email
2. Click on the “Skip Next Shipment” button

Congrats: Your next subscription shipment has been skipped!

PAUSING A SUBSCRIPTION UNTIL A SPECIFIC DATE

You can also pause your subscription and select a future resumption date of your choosing

1. Click “Pause Subscription” 
2. Click “Resume on…” and pick a resumption date
3. Click ”Confirm”

Done! 

We’ll let you know via email when your subscription starts up again.

RESUMING, OR CHANGING THE RESUMPTION DATE ON, A PAUSED SUBSCRIPTION

Paused and want to resume early, or want to change the resumption date?

1. Click on “Resume” on the subscription
2. Choose “Resume now” to get your coffee flowing as soon as possible (you’re all done!) Or choose “Resume on…” and pick a new resumption date
3. Click “Confirm”

and done!